Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-25

This Return & Refund Policy explains how Brumate handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at dominiquedean88155@outlook.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

The return shipping is on you unless we messed up..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at dominiquedean88155@outlook.com.

Store-Specific Conditions

  • The return shipping is on you unless we messed up.
  • Once we receive the package and confirm everything’s in sellable condition, we’ll process your refund to the original payment method.
  • You can choose between a refund to your original payment method or store credit.
  • Store credit processes faster and skips the bank wait time.
  • What can’t come back Opened items, mystery boxes, final clearance stuff, and certain select products are final sale.
  • Coolers and bulk orders of 10 or more items have their own return process—those have to go back by mail rather than through a drop-off location.
  • We reserve the right to refuse returns that don’t meet the criteria.
  • Returns over $500 may require an ID check to match the original order name.
  • Damaged or wrong item Open your box and find something broken or the wrong thing entirely?
  • Let us know within a few days of delivery.
  • Replacement or refund—your choice.
  • How to start a return Head to the returns section of our site with your order number and start the process there.
  • You’ll get a QR code for drop-off returns or a prepaid label if you’re shipping it back.
  • Don’t just send something back without initiating the return first.
  • Refund timing Once your return is inspected and approved at our warehouse, the refund goes back to your original payment method.
  • Exchanges We don’t do instant exchanges, but the return process is exchange-friendly.
  • Choose store credit as your refund method, and you can use it right away to grab what you actually wanted.