Brumate Shipping Policy
Shipping Areas
Brumate ships orders within the United States, including Alaska and Hawaii. Currently, international shipping options are not available.
Order Processing
We process and ship all orders within 3-5 business days after your order is placed. If your order is placed on a weekend or a public holiday, processing begins the next business day. During peak times such as holidays or new product launches, processing may take an additional 1-2 days. Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Time and Costs
After dispatch, standard shipping generally takes about 5-7 business days to arrive. Expedited shipping options are available for selection during checkout if you require faster delivery.
- Shipping fees depend on the weight of your order and destination.
- The exact shipping cost will be displayed before you complete your purchase.
- Orders shipped within the US totaling more than $90 qualify for free standard shipping.
Tracking Your Order
All shipments include a tracking number, which is sent to you via a shipping confirmation email. If you created an account, you may also view your tracking information there. Please note that tracking updates may be delayed due to carrier scanning schedules. If no status update appears for several days or a full week passes with no progress, please contact us through our store contact page for assistance.
Shipping Protection
At checkout, you have the option to add shipping protection for your order. If this protection is purchased and your package is lost, damaged, or stolen in transit, you can initiate a claim through the protection provider for quicker resolution. Without protection, any transit claims must be filed directly with the carrier. Brumate is not responsible for shipments once they leave our fulfillment center.
Incorrect Shipping Address
Please verify your shipping details carefully before completing your order. If you realize there is an error and your order has not yet shipped, contact us immediately and we will attempt to correct the address. Once the package has shipped, we are unable to redirect or modify the delivery address.
Damaged Packages
If your delivery arrives damaged, please note the damage on the carrier's receipt if possible and take photos of the package. Contact Brumate within 48 hours of delivery so we can arrange a replacement or refund. If you purchased shipping protection, please file your claim through the provider first for the fastest resolution.
Need Help?
If you have any questions about your shipment or need assistance, please reach out to us via our contact page or email dominiquedean88155@outlook.com.